• Customer Service Policy


    Welcome to trendthread.shop. As a weekly-rotation fast fashion platform for trend-conscious shoppers, we’re committed to delivering swift style updates with transparent service policies. Below are the terms governing your shopping experience with our ever-refreshing collections.

    Product Availability

    Our inventory refreshes weekly to align with micro-trends, meaning items may sell out within hours. If your selected item becomes unavailable during processing (typically within 48 hours of order placement), we’ll notify you via [email protected] with three options: (1) Priority access to the next week’s trend-aligned collection, (2) A full refund processed within 5 business days, or (3) Bonus credits worth 15% of the order value for our flash sales. This system ensures you never miss a trend cycle due to stock fluctuations.


    Pricing and Updates

    All prices are in USD and may adjust weekly to reflect trend velocity—limited-run "Trend Drops" could see price increases of up to 20% within 24 hours. We automatically cancel orders with obvious pricing errors (e.g., a $79 coat listed as $7.90) and will notify you within 3 business days. For disputed cancellations, we offer trend forecasting insights explaining the item’s market value—a unique transparency feature for fast fashion enthusiasts.


    Order Processing

    Orders require 4–7 business days for processing (extended to 10–14 days during trend peak seasons like festival or holiday periods). You’ll receive a production update email within 72 hours confirming whether your items are from the current or upcoming week’s collection. For pre-orders of trend forecast items (marked "Next Wave"), we guarantee shipment within 14 days with weekly style update emails.


    Shipping

    We utilize express carriers to match our weekly trend rotation pace. Domestic orders ship within 3–5 business days after processing (7–12 days internationally). Shipping fees are dynamically calculated based on trend urgency—"Instant Trend" items have expedited shipping at 25% higher cost. All international packages include trend-specific customs descriptions (e.g., "Week 24 Neon Knitwear Collection") to prevent style delivery delays.


    Returns & Exchanges

    Given our weekly product cycles, returns are accepted within 21 days of delivery (extended from standard 14-day policies). Items must be unworn with trend tags intact—our unique "Trend Seal" authentication sticker must remain attached. Refunds process within 10 business days to allow for trend cycle verification. Exchange requests are prioritized for current-week collections only, with a 48-hour style consultant email service at [email protected].


    Intellectual Property

    All trend forecasting content, including weekly mood boards and trend breakdowns, is copyrighted material. User-generated content featuring our products must include #trendthreadcredit when used commercially. Unauthorized reselling of our trend photography as style guides is expressly prohibited—violators will receive cease-and-desist notices with trend analysis reports documenting the infringement.


    Limitation of Liability

    trendthread.shop isn’t liable for: (1) Trend fatigue from rapid collection rotations, (2) Style replication by competitors during the 7-day product lifecycle, (3) Shipping delays affecting trend relevance, or (4) Personal dissatisfaction with micro-trend directions. These exclusions allow us to maintain our weekly innovation pace without compromising trend integrity.

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