Trends change fast, and so can your mind. You may cancel your TrendThread order for a full refund if it hasn't entered our extended processing window (within 4 hours of purchase). Email us immediately at [email protected] with your order number. After this 4-hour grace period, cancellations cannot be processed due to our rapid fulfillment system designed for weekly fashion drops. However, our 21-day return window gives you ample time to reconsider.
We stand behind our weekly collections with a 21-day return/exchange policy from delivery date—longer than typical fast fashion sites because we know you need time to experiment with micro-trends. Exchange any item for a different size/color from the same weekly drop, or choose an equivalent item from current stock. Due to our rapid inventory turnover, exchanges for sold-out items will be converted to store credit.
All returns must preserve the "weekly wear" condition: unworn, unwashed, with original TrendThread security tags intact (including our signature color-coded season tag). Garments showing any wear, odor, or makeup stains will be rejected. Use our reinforced TrendThread return mailer or equivalent protective packaging—fast fashion items are delicate by design. Missing original packaging may result in a 15% restocking fee.
Exchanges require the returned item to pass our Weekly Quality Check. Size/color exchanges will ship within 7 business days (longer than standard to accommodate our rotating inventory). For style exchanges, credit will be held for 14 days while you browse new arrivals. Price differences are handled through partial refunds (credited within 10 days) or balance payments required before shipment. Note: Final sale items from our "Flash Drop" collections are exchange-only.
A $9.99 return processing fee applies to all non-defective returns, covering our specialized authentication process for weekly inventory. This fee is waived for TrendThread+ members (our subscription service) or if we shipped the wrong item. International returns are subject to a $14.99 fee plus customs charges. Exchange shipments incur a $4.99 handling fee per order.
Refunds process within 12-18 business days after we receive your return—this extended period ensures proper inspection of weekly collection items. Funds will return to your original payment method, minus any applicable fees. Store credit refunds (for final sale items) are issued instantly as TrendThread Bucks, which never expire. You'll receive a video confirmation showing your returned item's inspection process.
1. Each TrendThread account is limited to 3 returns per calendar month to maintain policy sustainability.
2. Bundled items (e.g., 3-for-$30 deals) must be returned as complete sets.
3. Our "7-Day Try" program allows returns up to 28 days for subscription members.
4. Holiday collections have extended 30-day return windows but require festive packaging for full refunds.
If your refund doesn't appear after 18 business days: (1) Check with your bank about pending credits (2) Verify your TrendThread account for store credit (3) Email [email protected] with "Refund Delay" in the subject line. Our specialized Weekly Resolution Team will investigate and respond within 7 business days—please include photos of your return packaging if available.